(Problems we know how to solve)
Your bespoke and eCommerce sales aren’t properly synced with your CRM or finance systems, making reporting a headache.
Misconfigured delegate and event data create even more chaos—teams struggle with revenue insights, commission tracking, and missed post-course cross-sell opportunities, especially for company-funded training.
On top of that, managing complex pricing, vouchers, discounts, and refunds is a nightmare with clunky, manual processes.
A poor object structure can obscure delegate history, making it difficult to track engagement and long-term value.
Without a clear view of each delegate’s journey, measuring ROI and lifetime value becomes impossible. This lack of insight also means missed opportunities for effective cross-selling and upselling.
Without the right data, planning for sustained growth is a challenge.
Disconnected systems make it difficult to track delegate history, manage registrations, and handle late sign-ups efficiently.
Inconsistent course onboarding means delegates miss important information, and course leaders don’t always know who’s attending.
Without a structured follow-up, post-course cross-sell and upsell opportunities are being lost.
Managing course updates, last-minute cancellations, swaps, and refunds is time-consuming and inefficient.
Without automated messaging, handling daily delegate changes becomes even more complex, putting extra strain on your team and delaying customer communication.
As a result, delegates miss important updates, leading to frustration and lower satisfaction. While your team gets stuck in admin instead of focusing on higher-value priorities.
Sales and service teams struggle to stay aligned, often juggling multiple systems to find the information they need.
This lack of coordination leads to miscommunication, friction between teams, and a slow, disjointed customer experience.
Without a central source of truth, delivering seamless service becomes difficult. Resulting in delays, frustration, and inconsistency across departments.
Manual onboarding for staff, course leaders, and delegates slows everything down and drives up costs.
Staff may lack the tools or training to manage courses efficiently. Course leaders might not receive accurate attendee details on time. Delegates may miss key information when they need it most.
This leads to confusion, delays, and frustration—creating a disjointed experience that impacts productivity and reduces course success.
