(Problems we know how to solve)
Member onboarding should feel smooth and welcoming, but without a standardised process, new members often feel lost. The handoff from sales to operations is clunky, and key details get missed.
Excited members arrive but don’t know how to access the building, connect to Wi-Fi, or where to find the front of house team. They’re unsure how to join Slack, use the printer, or ask for help.
These basics help members feel part of the space from day one—but without a consistent system, they’re often overlooked. Internally, the team scrambles to cover the gaps, and what should be a warm welcome turns into a confusing start.
Managing tours, new member onboarding and billing adjustments manually is eating into your team’s day and your bottom line.
Without automated workflows and communication, even simple changes become a headache. Your team is bogged down in repetitive admin, slowing down response times and affecting the member experience.
If this isn't enough, there's also office renewals to think about too.
Your sales team is capable, but without the right systems, they struggle to convert leads.
Opportunities come from walk-ins, referrals and your website. But without a streamlined process, converting them is difficult. CRM data is incomplete, updates get missed, and follow-ups fall through the cracks.
Leads go cold without timely contact. There’s little visibility into what’s working, and too much time is spent chasing information instead of closing deals. As a result, opportunities are lost and growth slows.
